SHIPPING & REFUND POLICY
SHIPPING POLICY
At Pawfect Pantry, we strive to provide a seamless and reliable shipping experience for our customers. This policy outlines our shipping methods, packaging practices, and associated costs, ensuring transparency and building trust with our valued customers. Here's what you need to know:
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We offer FREE (for orders of $20 or more) shipping within 20 miles radius from our local facility. Anything further than that we charge a set fee of $9.99.
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Our products are carefully packaged to ensure safe delivery.
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We deliver our products frozen (for the most part), having this in mind, please ensure that someone will be home at the time of deliverey or within 1-2 hours if products are left on your porch.
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Some shipping restrictions may apply to certain products and regions.
If you have any questions about our Shipping Policy, please contact our customer care team. We're here to help make your shipping experience as smooth as possible. Thank you for choosing Pawfect Pantry for your shipping needs.
REFUND POLICY
We are dedicated to ensuring your satisfaction with your purchase. If you have any concerns or issues with a product, please review our refund policy below.
Eligibility for Refunds:
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Refund requests must be made within 1-2 days from the date of delivery.
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The product must be in its original packaging and unused.
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Perishable products must be unopened and unused.
Refund Process:
To request a refund, please follow these steps:
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Contact our customer care team within the specified refund period.
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Provide the necessary details, including your order number, the reason for the refund, and any relevant supporting information.
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Our customer care team will guide you through the refund process and provide you with the necessary instructions.
Refund Issuance:
Once we receive the necessary information and confirm the eligibility of your refund request, we will process the refund. Refunds will be issued to the original payment method used for the purchase. Please note that shipping charges are non-refundable. The refund issuance may take up to 14 business days to appear in your account.
Damaged or Defective Products:
If you receive a damaged or defective product, please contact our customer care team immediately. We may require supporting evidence, such as photographs, to assess the issue and provide an appropriate solution.
Non-Refundable Items:
For health and safety reasons, certain products may not be eligible for a refund, including opened or used perishable items. Please contact our customer care team for clarification on the eligibility of specific products.
We value your satisfaction and will do our best to address any concerns you may have. If you have any questions or require further assistance regarding our Refund Policy, please reach out to our customer care team. We are here to help.